Privacy Policy

Effective Date: October 1, 2025

1. Introduction

Mueskes Landscape & Snow Management (“we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, and protect personal information, including information collected through our website, phone calls, and text (SMS/MMS) messaging services.
This Policy meets the requirements set forth by the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and Grasshopper’s texting registration guidelines.

If you have any questions or concerns about this Privacy Policy or our messaging practices, please contact us at info@mueskeslandscaping.com or call 978-361-5752.

2. Information We Collect

We may collect the following types of information:
- Contact Information: Name, phone number, email, address, or company details you provide when requesting services or contacting us.
- Service Information: Property location, requested services, scheduling, invoices, and payment details.
- Messaging Information: Your consent to receive text messages, your message content, message frequency, and opt-in/opt-out records.
- Technical Information: IP address, browser type, and usage data collected through our website for analytics and functionality.
We collect information directly from you (e.g., through forms, phone calls, texts) or automatically through our systems when you use our website or messaging services.

3. How We Use Your Information

We use your information to:
1. Provide and manage services such as landscaping, snow management, scheduling, and billing.
2. Send text messages related to your service (e.g., appointment reminders, confirmations, weather alerts, service updates).
3. Respond to your inquiries or customer support requests.
4. Send marketing or promotional texts or emails, only if you have given express consent.
5. Comply with legal obligations or enforce agreements.

4. Text Messaging Policy (SMS/MMS)

To comply with Grasshopper, CTIA, and carrier guidelines, we maintain the following practices:
- Consent (Opt-In): We will not send you text messages unless you have expressly opted in. Consent may be provided via website form, service agreement, text request, or verbal authorization recorded by our staff.
- Message Types: We send only relevant service-related messages, including reminders, updates, weather notices, and employee communications (if opted in). You will receive account alerts and service notifications.
- Message Frequency: Message frequency varies by service activity. Message and data rates may apply.
- Opt-Out: To STOP receiving messages, text STOP to 978-361-5752. You will receive one final confirmation text. After that, no further messages will be sent.

-Help: To recieve help, text HELP, call 978-361-5752, or email info@mueskeslandscaping.com.
- Privacy of Mobile Data: We do not share, sell, or rent mobile numbers or consent information with third parties for marketing or promotional purposes. Your opt-in data and consent records are kept confidential and used solely for the messaging services you requested.

5. Information Sharing

We share information only when necessary and with appropriate safeguards:
- Service Providers: Trusted vendors who help us operate (e.g., payment processors, scheduling software, IT providers).
- Legal Requirements: When required by law, subpoena, or to protect rights and property.
- Business Transfers: In case of merger or business sale.
- Aggregated Data: Non-personal data may be shared for analytics.
- We do not sell or disclose personal or mobile data for marketing purposes.
-We do not transfer or share consumer data with any external organizations under any circumstances, even with user consent. We have strict internal policies and security measures in place to prevent unauthorized access or sharing of user data.

- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

6. Data Retention & Security

We retain your data only as long as needed to fulfill service obligations or comply with legal requirements.
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access or disclosure.

7. Your Rights (Massachusetts Residents)

You have the right to:
- Request access or correction of your personal information.
- Request deletion of your information (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
- File a complaint with the Massachusetts Attorney General’s Office if you believe your privacy rights have been violated.
To exercise your rights, please contact us (see Section 9 below).

8. Children’s Privacy

We do not knowingly collect personal information from individuals under 13 years of age. If we become aware that such information has been collected, we will promptly delete it.

9. Contact Us

Mueskes Landscape & Snow Management
23 Old Ferry Road
Methuen, MA, 01844
Email: info@mueskeslandscaping.com
Phone: 978-361-5752
Website: www.mueskeslandscaping.com
For SMS Privacy or Opt-Out Requests: Reply STOP to any text message or contact us at 978-361-5752 or info@mueskeslandscaping.com.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised “Effective Date.” Your continued use of our services signifies acceptance of these updates.

11. Terms and Conditions

You will receive text messages related to: Responding to customer inquiries, Providing updates about service, Communicating with employees for check-in and check-out during snow management operations and other company communications. You will NOT receive promotional offers via SMS.

  • Message frequency will vary based on your interactions, but you may receive messages as needed for service updates and communications.
  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
  • By providing your phone number and agreeing to receive texts, you consent to receive text messages from Mueskes Landscape and Snow Management, from 978-361-5752 regarding customer care. Consent is not a condition of purchase.
  • Message frequency will vary based on your interactions and service needs.
  • You may receive messages as needed in response to your inquiries or during snow management operations.
  • Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 978-361-5752 or info@mueskeslandscaping.com. Mobile opt-in information is never shared with third parties.